Transport Hubs

Changing Places facilities in Transport Hubs allow those who need them to travel further in safety and comfort. With only 0.5% of Train Stations and 20% of Motorway Service Stations having a fully accessible facility, there is a lot of scope for improvement in terms of making our transport more inclusive.

£300 million has been set aside by the government to improve inclusivity, with £2 million of this dedicated to installing Changing Places facilities in Motorway Service Stations. This is a really positive step, but there is still a long way to go for other transport provisions.

Special Considerations / Legislation:

It is important that your Changing Places toilet is easy to access within your venue, including clear signage to direct visitors to the facility. The Aveso design team can advise you when it comes to access requirements as well as offer tips and guidance on signage.

It is important that regular checks are made to CP facilities at transport hubs. This is to ensure that all equipment is in working order and ready for next use. Large volumes of people may be using the toilet, so hygiene and working equipment is paramount

Have a view to making your Changing Places facility accessible to the general public, so that your facility can provide support for the local community. We recognise in some cases this may not be possible if it is a paid for attraction.

It is important to consider extra room for luggage in a transport hub. Changing Places are already larger than standard accessible toilets to cater for added equipment and room for carers, but this does not allow for luggage space.

Consider where a Changing Places toilet will be most accessible. For instance, choose an area where there are no ticket barriers which will restrict access.

Transport hubs may require shower facilities within their Changing Places room, to cater for people who have travelled long distances and would like the use of a shower.

A Changing Places toilet facility should be provided in all large railway stations (category A). The Changing Places facility should be in addition to, not instead of, the provision of unisex accessible WCs’ – Accessible train station design for disabled people: A code of practice

Funding Available:

No government funding currently available specifically for Transport Hubs. However, The Department for Transport have released a £2 Million grant for Motorway Service Stations across England as part of a £300 Million investment for inclusive transport.

Any updates we receive on future Transport Hub grants will appear here.

Case Study: Stansted Airport

Stansted Airport called upon Aveso’s expertise to install two new Changing Places within the airport. One installed in departures and one in arrivals. Stansted recognised an increasing need to provide fully accessible toilets for disabled visitors and carers, alongside their other disabled provisions.

Click below to find out more:

Download the case study

The Business Case:

There are more than 12 million disabled people in the UK who have a combined spending power of £249 billion1. When you consider Changing Places help 1/4 million people, that is a combined spending power of £5.2 billion. Providing Changing Places not only allow Changing Places users to enjoy the services available but also offer a new stream of revenue to Transport Hubs and businesses within.

Discover the Business Case

What Next?

For more information on installing a Changing Places toilet, get in touch with Aveso at or call 01242 822979.

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1 – Information provided by the Purple charity.

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