Redpoint hq. Redpoint will now save gate details in check-in history.

Redpoint hq Jan 10, 2025 · In View Menu > Reports > Redpoint Insights 'Reporting' (Tab) > Custom Reports (Tab) > Accounting (Dropdown) > Journal Entry/Journal Entry - Line Item Details New journal entries grid has been added, that also allows QB IIF export. Track payouts and transaction history in real-time. Once connected, Roles and Permissions control a user access within Redpoint. Redpoint HQ’s Customer Segments allow you to easily define who qualifies for promotions, member pricing, and targeted marketing. Redpoint is in high demand, and we'll be onboarding customers from this priority list first. Overview. The Schedule Tab appears for Programs only. Create Amenity with type as Contract Token. Automatically removed nightly if th Redpoint Comes with some built in Registers: The Storefront (used by the website/customer portal) The Back Office (assigned to all User Seats) We recommend you make one for each front desk register and any others you may need. Customize segments to create specific promotions or requirements, such as student discounts with age requirements and document verification, making enrollment and approval seamless for staff. When off, there is no check-in module. 1. Payments integration for International customers coming soon!Click the link below to begin the pr Dec 4, 2024 · Features Products: Added cost and tax quantity to grids: 'Transfers' and 'Adjustments' within Manage Products New Cost column in the Adjustments and Transfers Grids. Guest Checkout is an option that can be configured for any plan within any Kiosk Storefront. Redpoint will now save gate details in check-in history. What is Transferred? Everything stored in a customer’s sidebar (notes, tickets, contracts, invoices, payments, tickets, check in, etc) will be transferred to the selected customer record. Whether you have multiple locations or plan to expand, Redpoint HQ allows you to manage all facilities from one central platform. . Staff person must have the permission enabled for, ‘Transfer customer stored payment method’ to complete this action. Manage > Promotions > Contracts > Contracts with Promotions. use for things like product discounts at POS (ie, 10% off retail shop for members). In Manage Menu > Plans > Manage Plans 'Directories' (Tab) > Programs (Tab) > Select a Program (also accessible Build > Promotions. Go to View > System > Webhook Log; Find a SendGrid entry on list; 8. Feb 18, 2025 · This feature allows instructors to be assigned to a course without defining them as staff, which can be useful for independent contractors who do not regularly access Redpoint at your facility. = 2) classNames += ' md:col-6'; if (columnNumber >= 3) classNames += ' lg:col-4'; if (columnNumber >= 4) classNames += ' xl:col-3'; return classNames; } %> Redpoint has backed over 465 companies with 140 IPOs and M+As, including 2U, HomeAway, Heroku, Netflix, PureStorage, Twilio and Zendesk, and incubated market disruptors like Android. Promotion. In Manage Menu > Contracts > Bulk Recurring Changes > Plan Dues Change Previousl Confirm the webhook in Redpoint. 125Redpoint HQ — 1. com to update/ change your video; Document. When creating a Customer Segment, Additional Queries have been added under '+ Add Condition. See Reminder Emails; Email when completed; Email when waiver needs to be renewed (if applicable) Please enter your phone number or email address to receive a verification code. This report is useful for viewing customers who have a billing contract at a facility that does not match their home facility. The system tries to Dec 13, 2024 · Features Charts: Added note to 'Charting' clarifying that charts are generated by invoice date. ’ Voiding is generally reserved for correcting a Nov 22, 2024 · Manage > Organization & Facility Settings > Customer Settings. From ingestion to segmentation, the Redpoint CDP gets your data ready for action. Allowing cancellations can also enable customers to RedpointHQ. Related to Plan Configuration Jan 30, 2025 · In Redpoint HQ, the ticket system is a way to manage and organize the communication with your customers all in one shared interface. The seat does not provide access to anything within Redpoint, use Roles and Permissions to configure access within Redpoint. Questions. ' Redpoint HQ is software that is designed for climbing gyms of all sizes, startup to high volume mega gyms. Register Computers. In Manage Menu > Organization & Facility Settings > Facility (Dropdown) > Calendar Feb 12, 2025 · Administrative actions occurring in Redpoint not taken directly by staff will be categorized as 'System' Staff actions. 5. Before you create Ch Dec 10, 2024 · Redpoint, Inc; What's New; Release Notes; v1. (Because the pay method bills through the home facility on the customer record, not the contract facility. Basecamp: Download to connect. Types of Amenities Check-in. from an Intro to Climbing class to a Lead Climbing Class), cancel the booking and issue the customer a full credit then use tha Dec 17, 2024 · Features Attachments: Add 'Email Customer' button to 'Validate Attachment' window. This plan will be sold to the customer with the benefit and the guest will be assigned as the enrollee on this plan. Here is where you will create the courses that will be displayed on the calendar to your staff and to customers. Recommend: Epson TM-T88VII (Receipt Printer Settings) Receipt printer can be networked and shared by the registers if it connects to a single cash drawer shared by all the Jan 13, 2025 · Features Retail: Added 'Promo Code' Drop-down menu to Sales/Cost Grid Filter. Manage chargebacks easily. Stripe and Redpoint HQ make it easy for you to get started: Create your Stripe account to Redpoint HQ in just a few clicks. Click 'Select Course' to choose the new course date/time then click OK. Transferri Sometimes the price or discount of an item needs to be adjusted at point of sale. The 'Preview Dues' button will show Basecamp for Mac or PC - the software used to log in and launch Redpoint in a Chrome browser. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's Understanding Billing Daily Maintenance Every night at 3 am, local time for each facility, daily maintenance will run to process status changes (freeze, thaw, terminate). Features; Pricing; About; Contact; Copyright © 2025 Redpoint HQ View the Pre-Payment. Click Edit, at the bottom of the screen, then check the box to show, uncheck to remove. These can be Mar 10, 2025 · Features Products: Added filter for product 'Type' to main products grid. 7) Shows the Child as the Enrollee and the Parent as the Contract Holder 1 guest pass per month. In addition to your configured freeze, terminate, and active (thaw) status changes, manual status changes can be used if you need to add a status effective date that falls outside your pre-configured settings. New List resource that adds allows you to predefine ticket comments. Click ‘Create New Custom Attribute. Click Edit to set SendGrid as the Marketing Email Service Provider Set up the Emails in Redpoint Jan 17, 2025 · Features . They record the details of a transaction: items sold, quantity sold, price per item, and discounts applied to the item(s) , taxes applied, total amount owed by the customer etc. Once a PIN is created, it cannot be retrieved if forgotten. In View Menu > Redpoint Insights 'Charting' (Tab) Billing: Added a new filter to Dues Posting Check-in guards are where you will set up the things that alert and other actions to be taken at check-in (such as auto-check-in to a program, missing attribute alerts, etc). Purchase orders can be created to track orders pending delivery. Daily Posting Dues After The Redpoint team supports founders and entrepreneurs as they scale new heights. Check-in screen will also display gate used for entry. Staff (with permission) can reply to customers via public comments, and communicate internally with private comments. Provided by Redpoint during onboarding. Click Edit to make changes; At mimumum, toggle Allow check-in to On. Dec 23, 2024 · Invoices are created anytime a customer is sold a product, even if that product is $0. In Manage Menu > Organization & Facilit Staff and Administrators access Redpoint with a PIN stored on their customer profile. You can update pricing, promotions, and member experiences across all locations with ease. Go to the customer record You can see if they have a profile in the header " Has Profile" Go to their Online Profile tab; Click Delete Profile Check-in General. Powered by Redpoint HQ — 1. Change back to Customer You can preview the customer’s standard monthly dues rate right from their contract. Contact Redpoint for support in using this tool. You can refund an invoice and put the refund back onto the card used for payment or refund to another form of payment by following these steps. Redpoint’s market-leading Customer Data Platform (CDP) and custome r engagement technology consistently earn top marks for speed to value, comprehensiveness, and ease Click ‘Change Course’ in the Edit Booking window; Use the Calendar to find and Select the session you want to move this booking to. Dec 20, 2024 · Improvements Plans: Include relative date editor for booking date relative condition. Jan 21, 2025 · You can manually key in credit card information using the web browser. Click Storefront Facility Settings on the main page, then scroll down to 'Branding Configuration. In View Menu > Audit Log > Filter (Button) > Hide System Staff (Dropdown) Audit Log : Added 'Relevant Customer' column within the Audit Log Grid to track changes tied to specific customer records. The status is Open until fully applied to one or more Related Invoices. Redpoint HQ features include all aspects of facility operations from member management Our Platform. Your Vision. Customer Segments: New conditions added for 'Invoice Query' and 'Enrollment Query' within Customer Segments. In the Course window, you can now get individual ses Jan 6, 2025 · In View > Charting > Redpoint Insights 'Charting' (Tab) > Legacy Software > Daily Numbers Table. use to give facility access/facility access shareable. View / change the Account Software Class Name in Redpoint HQ (see below: Within Redpoint HQ > Accounting Class Name). Customers will be able to see all of their tickets and the status. New grid to see Contracts with Promotions applied . Products vs Contracts is an important distinction to make with your team: Products can be inventory or non-inventory. Plans - add within plan, Products - Dec 30, 2024 · Features Automated Emails: Added a button that allows a 'Test Email' to be sent to customers. This creates a ticket within Redpoint HQ for your staff. 555 - December 10, 2024 Features Contracts: Kiosk draft contracts are no longer deleted at midnight on start Jan 14, 2025 · In View Menu > Reports > Redpoint Insights 'Reporting' (Tab) > Standard Reports (Tab) > Accounting (Dropdown) > Sales Tax Collected . For Child Memberships, Redpoint recommends that a Parent/Adult be set up as the contract holder with the Child as an enrollee. In Manage > Organization & Facility Settings > Payment Sources, you can control the order of payment sources as displayed at POS. ). Apr 26, 2024 · Laakman explained that Redpoint HQ was designed with three principles in mind—to be fast (i. Only draft contacts can be edited from the cart. Staff are prompted to transfer the customer to align with the contract when sold and configured through Redpoint. sweatshirt) Within the cart draft contracts can: Add/ Remove a pr Dec 12, 2024 · Improvements Plans: Removed 'Get Session Link' for sessions in the past. Plans: Optionally skip charging prorated dues when using 'Skip Bill Dates' on a rolling billing contract. Attachment Types List: Cannot be configured per location like the other lists. Check-out is optional Manage customer payment methods and memberships directly within the Redpoint HQ platform. pwmjyg dhs fajgix zcqjqkw rfa gedlh lricd jeqpijq oelf evr cqih nswkta sgnvqj ovvau sirf